How do I get rid of bounced email addresses? – Support | Blue Utopia

For an explanation of bounced email handling, please see Bounced Email Handling.

For a detailed description of bounced emails, click here: http://en.wikipedia.org/wiki/Bounce_message

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In Blue Utopia, you don't typically remove an email address from your system simply because it bounced. There are a few reasons for this.

1. If the email address exists as a duplicate in your system, then you may still be emailing to a bad email address

2. There might be other relevant data for the user such as voting history, donation history, other contact information, etc.

3. Email address is a very useful field in determining matches during import so leaving the email in the system keeps you from re-importing duplicate records.

So, how do you remove bad email addresses? The answer is that you inactivate them. This marks the email as do-not-email, and removes the email from all Online & Email lists. It does *not* remove the email from your system and it does alter the record in any other way.

To inactivate a bounced email.

Manage Email Data

You can now view the bounced emails from any email campaign and delete them from your email list. Simply select Manage Email Data from the main menu, then View Bounces, and select the email campaign for which you’d like to view the bounces.

You can also Find and clean your email list of badly formed email addresses before sending out your email. Simply select Manage Email Data from the main menu, then Find invalid email addresses and Go. You will then see all badly formed email addresses, where you can edit ones that can be fixed (i.e. john@aol.con to john@aol.com) or delete the bad ones that cannot be corrected.

Select "Email Campaigns" from the left hand navigation
Select the "Manage Email Data" action
Choose "View Bounces"
You will be presented with all the 'unprocessed' bounces, which are emails that have bounced in the past but the system is still attempting to send to when you send a broadcast email.
Scroll to the bottom and click select all in the Inactivate column.
Click Save. This will inactivate the emails, as outlined above.

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