In the summer of 2013, we completed our transition to org-size pricing. Org-size pricing is simply Blue Utopia aligning the subscription fee of the subscription to the size of the client and the resources required to support that client.
A client's size is measured by 4 things:
- The number of supporter records in the database
- The total number of users
- The total number of support users
A supported user (as opposed to an unsupported or self-supported user) is simply an account that has full direct support from the Blue Utopia Support Team. Supported users can create support tickets, call and chat with a member of our support team, etc.
For a more complete description of supported Vs unsupported users, please go here: http://support.blueutopia.com/entries/21244356-What-is-a-Supported-User-